Our 100% Satisfaction Guarantee
We want you to love your meal. If you are not completely satisfied with your order, we are committed to making it right.
1. Prepared Food & Beverages
- Remake or Refund: If there is an issue with your food or drink, please let us know immediately. We will happily remake the item to your liking or provide a full refund for the unsatisfactory item.
- Reporting Window: For quality issues with pickup or delivery orders, please contact us within 24 hours of purchase with your order number or receipt.
2. How Refunds are Processed
- Method: Refunds will be issued to your original payment method.
- Timeline: Credit card refunds typically appear in your account within 5 business days.
- Fees: We do not charge restocking fees for any returns.
3. Contact Us
To initiate a return or report an issue, please visit our restaurant location or contact our customer support team at lusyscuisine@gmail.com.